Fifteen years ago bookings were generated through travel agencies, write ups or ads in publications, repeat-customers and referrals. Today travelers go on-line and search the web. Of course, repeat customers and referrals are still important, but in a world where billions are connected to the
The popularity of voucher codes has rapidly grown over the past years. This is because they are an easy and flexible way of promotion. The hospitality industry is no exception. Many hotels already use vouchers and discount codes. With people thinking about what to give at
A web site is often the first contact point a guest has when looking for accommodation. Most people do not spend the time sending out enquiries. They expect to see if the room or lodging they are interested in is available while they are searching.
You don't need your own website to accept online bookings. Check out these two easy options to sell online without paying commission: Use Your Booking Page as Website The design and the content of Beds24's booking page is fully customisable. You can add custom content to use
There has been alot of tweeting, blogging and facebooking about Tripadvisor´s new service recently. It is sheduled to start in September. Here a summary of the facts: Tripadvisor Connect will allow independent hotels and B&B´s to display real-time availability and online booking on their Tripadvisor profile
Mobile devices have become a natural part of most peoples lives. More and more people are browsing the internet on mobile devices like smart phones and tablet. According to Phocuswright mobile travel bookings will account for 27% of the U.S. online travel market by this year
Cancellations are always unpleasant for the host but often also for the guest. Most hosts have a cancellation policy. Which strategy is used can make a big difference in terms of guest relations and revenue management. Common strategies are: No Cancellation No matter when or why
I have had many nice restaurant meals but one experience a couple of years ago keeps coming back to my mind. The food was good, the place nice but really not much better than many other places I have been to since. Different was what
The general outlook for the tourism industry is still positive. However, The World Travel and Tourism Council thinks that the change in economic outlooks suggest a potential weakening of Travel & Tourism growth in 2013 in Europe and parts of Asia. The key hotel online
The idea of cross-selling is getting a customer to buy something else together with the product or service they already have chosen. The classic example is McDonald's standard question: 'Do you want fries with that?' Cross-selling does not mean manipulating your guests. It is about