Posts Categorized: Online Booking

Cancellation Policies for Accommodation Businesses

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Cancellations are always unpleasant for the host but often also for the guest. Most hosts have a cancellation policy. Which strategy is used can make a big difference in terms of guest relations and revenue management. Common strategies are: No Cancellation No matter when or why the guest cancels the full price of the booking… Read more »

Online Bookings for Booking Agents and Booking Portals

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A web site is often the first contact point a guest has when looking for accommodation. Most people do not spend the time sending out enquiries. They expect to see if the room or lodging they are interested in is available while they are searching. Agents who don’t show availability on their website risk losing… Read more »

Increase Hotel and B&B Revenue by Cross-selling and Up-selling

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The idea of cross-selling is getting a customer to buy something else together with the product or service they already have chosen. The classic example is McDonald’s standard question: ‘Do you want fries with that?’ Cross-selling does not mean manipulating your guests. It is about offering something the customer has  genuine interest in, someting well-connected… Read more »

Online Bookings from WordPress Sites

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WordPress is becoming very popular with smaller hotels, B&Bs guest houses and inns. Though it was created as a blog software it can also serve as a CMS for a website. Integrating a blog and a website can be one reason to choose WordPress over other CMS options. But there is more to why people… Read more »