There has been alot of tweeting, blogging and facebooking about Tripadvisor´s new service recently. It is sheduled to start in September. Here a summary of the facts: Tripadvisor Connect will allow independent hotels and B&B´s to display real-time availability and online booking on their Tripadvisor profile
Cancellations are always unpleasant for the host but often also for the guest. Most hosts have a cancellation policy. Which strategy is used can make a big difference in terms of guest relations and revenue management. Common strategies are: No Cancellation No matter when or why
A web site is often the first contact point a guest has when looking for accommodation. Most people do not spend the time sending out enquiries. They expect to see if the room or lodging they are interested in is available while they are searching.
The idea of cross-selling is getting a customer to buy something else together with the product or service they already have chosen. The classic example is McDonald's standard question: 'Do you want fries with that?' Cross-selling does not mean manipulating your guests. It is about
WordPress is becoming very popular with smaller hotels, B&Bs guest houses and inns. Though it was created as a blog software it can also serve as a CMS for a website. Integrating a blog and a website can be one reason to choose Wordpress over