Four tips to improve your reviews and ratings

Reviews play a crucial role in choosing a place to stay. Good guest reviews will improve your visibility on OTAs, build trust with guests and improve the conversion rate.

Set the right expectations

Be honest and accurate with your descriptions and pictures. Your place does not have to be perfect but make sure you explain clearly and accurately what you offer and what to expect from the location. This will set the right expectations for your guests and will minimize the chance of disappointment and negative reviews after their stay.

Be responsive

A responsive and attentive host is the key to a good review and a good position in the search. Beds24 allows you to set up automated messages which will make communication easy.

Always respond to guests’ inquiries within 24 hours.
Be there for your guests during their stay. Check how they are going after they checked-in to identify and fix potential issues straight away.

Make your guests feel special

A little welcome gift like a local product or a bottle of wine and a personal welcome will make your guests feel special and give them a pleasant start of their stay.

Review your guests

Leaving a review for your guests is a chance to show your gratitude and it also reminds them to review you. Airbnb’s internal data shows that hosts who leave a review for their guests tend to receive a higher review score than those who don’t.* Also Airbnb will encourage your guests to provide feedback once you have reviewed the guest.

How Beds24 can help you

You can monitor your performance on the new Airbnb Quality Dashboard and conveniently manage reviews from Airbnb, Expedia and Vrbo directly in Beds24.

Airbnb

Read and manage reviews from your guests in real time.
Answer them directly from your Beds24 account.
Write public and private reviews for your guests directly from the booking in Beds24.
View your overall review score on the Quality Dashboard